When you register for Stawi Biz, we collect account and contact information needed to operate your business workspace.

• Full name
• Phone number for SMS and WhatsApp functionality
• Email address when provided
• Business or shop name
• Business location when provided
• WhatsApp profile information when you interact with our WhatsApp Business API

To provide business management services, we collect operational business data that you enter into the platform.

• Product and inventory information
• Sales transaction records
• Customer information for your business customers
• Supplier information
• Expense records
• Financial reports and analytics data

We also collect technical usage data to keep the platform reliable and secure.

• Device type and operating system
• IP address
• Browser type and version
• Pages visited and features used
• Time and date of access
• SMS and WhatsApp message logs sent to our system

We use collected information only to operate, support, secure, and improve Stawi Biz.

• Process business transactions and inventory operations
• Generate reports and business insights
• Send confirmations, alerts, and important updates
• Respond to support requests
• Detect fraud and unauthorized access
• Comply with applicable laws and legal processes
• Send promotional messages only where you have consented

We store your data on secure cloud infrastructure and use technical controls designed to protect business information.

• PostgreSQL databases with encryption at rest where supported
• Encrypted backups for disaster recovery
• SSL and TLS encryption for data in transit
• Password hashing with industry-standard algorithms
• Multi-tenant data isolation between businesses
• Access controls for staff and system administrators
• Session management and automatic logout protections

Active account data is retained while your account remains active. Transaction history may be retained for accounting and legal requirements. Message logs may be retained for troubleshooting and service continuity.

We do not sell your personal information. We share data only when required to deliver the service, comply with law, protect rights, or act with your consent.

• Meta and WhatsApp for WhatsApp Business messaging
• SMS gateways for SMS delivery
• Cloud infrastructure providers for hosting
• Payment processors for subscription payments
• AI services for business intelligence where data is anonymized where possible
• Authorities where disclosure is required by law or court order

You may access, correct, export, or request deletion of your personal data subject to legal and accounting retention requirements.

• Request a copy of your personal data
• Update or correct account information
• Request account deletion through settings or by contacting support
• Export business data in CSV or PDF format
• Opt out of marketing messages by replying STOP
• Limit non-essential notifications in account settings

When you use our WhatsApp integration, messages sent to our business number are processed so Stawi Biz can provide business services such as recording sales, checking inventory, and sending reports.

• We use the WhatsApp Business API provided by Meta
• We receive your WhatsApp ID, phone number, profile name, and message content when you message us
• Message content may be stored to provide service continuity and support
• We do not access your private WhatsApp conversations with other people
• We operate the integration under applicable WhatsApp and Meta policies

Our web platform uses essential cookies for authentication and session management, preference cookies for language and theme settings, and analytics tools to understand platform usage in an anonymized manner.

You can control cookies through your browser settings, but disabling essential cookies may prevent the platform from working correctly.

Stawi Biz is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Stawi Biz is primarily operated in Tanzania. If you access the service from outside Tanzania, your information may be transferred to, stored, and processed in Tanzania or other countries where our providers operate.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the last updated date. For significant changes, we may also notify you through SMS, WhatsApp, email, or in-app notices.